Has technology really leveled the playing field?

Well, sorry, that’s just not going to happen. It doesn’t work like that Sir. It looks like they’re pretty unsackable.

Sometimes, technology doesn’t level the playing field. I’m afraid that’s a myth, M’Lud.

Banks crated ‘efficiencies’ by outsourcing call centres to the poorest regions of the world. OK, they cut their costs and boosted their profits. But did that improve customer service? What did the consumer get out of it? We’re actually worse off.

When customers are told to ‘talk to the hand’, the hand invariably asks them to spell everything out twenty six times. I said twenty six times. Twenty – ohhh, T as in tango..

 Meanwhile, the growth crime among these underpaid call centre workers, shocked by the disparity between their bank accounts and those of the people who are so rude to them on the phone, is to sell their bank details to crooks.

The banks, meanwhile, have got this one covered because they claim that their new system is infallible. So if you find five grand has disappeared from your bank account, the onus is on you to prove that a crime has occurred. Which is difficult when you’re shut out the system.

What is this great system they’ve got? Chip and pin. Yes ,that’s right, the technology that was going to protect us all.

Does anyone know a technology that really does ‘level the playing field’ and give society a competitive edge?

Do write in….

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