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Customer service management doesn’t have to be so fiddly and time consuming, says Sunrise Software
Nick Booth
Customer relations depots are often expensive and chaotic, because they use the wrong systems
Sunrise Software has created a system that will free up your most precious resource by dealing with queries, cases, complaints, service requests and claims management as efficiently as possible.
Sostenuto CSM will make the boring but vital disciplines of customer service far less time consuming and clients can buy it as a pay as you go cloud service or as an ‘on-premise’ package.
Sunrise claims the system is easy to integrate with existing systems, through a single platform which everyone, including third parties, can easily access and update.
The upshot of this single system is that it unifies your workforce and gets them working as a team.
By making you more efficient internally you should give better service to your customer.
“Many customer service depots have to make compromises on software and make do with systems designed for IT help desks,” reveals Geoff Rees, sales director for Sunrise Software.
This software isn’t designed for customer service, so query management often becomes chaotic.
Could Sostenuto CSM should bring order where there is chaos?
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